Service & Support Packages For Projectors

Panasonic Service & Support Packages

Panasonic exists to improve society, and the world at large, by enhancing the personal and professional lives of people everywhere. With this in mind, we have developed service packages designed to achieve one thing – customer success. Our optional packages allow you to upgrade our already excellent Premium Service with solutions such as "ProTect Plans", "On-Site Repair" and "Technical Training".

View Our Service Package Brochure Share page

Product Warranty

All projectors are upgraded free of charge to our Premium Warranty upon registration, which includes:

A 3-year parts, labour and logistics warranty
2 Repair Centres - UK & EU for easy shipment
A target average repair time of 5 days door to door
Loan unit (dependant upon availability)
On-site investigation from European CS field engineer team
Technical support
Our own European call centre, covering 8 major languages
Web-based repair tracking, asset management via ‘SUPPORTAL’
The option to purchase a ProTect Support plan to further safeguard your investment

Service Cover	In Warranty Unregistered	In Warranty Registered	ProTect Plan	ProTect Plan Plus On-Site	Expired Warranty or ProTect Plan
Access to Customer Service Portal	Standard	Standard	Premium ⁵	Premium ⁵	Standard
Parts, Labour and Logistics	Free of Charge for 36 Months	Free of Charge for 36 Months	Included for 60 Months	Included for 60 Months	Chargeable
Target Repair Time (door-to-door)	10 Working Days	5 Working Days	5 Working Days	Engineer On-site in 5 Working Days	Best Efforts
Technical Callback Option ¹	✘	✘	✔	✔	✘
Multilingual Helpdesk 9.00-17.00 (Mon - Fri)	✔	✔	✔	✔	✔
On-Site Support ²	Chargeable	Chargeable	On-Request ²	On-site Repair included in Plan	Chargeable
Technical Status Reporting	✘	✘	✔	✔	✘
Loan Units ³	✘	✔	✔	✔	✘
Packing Material	Chargeable On-Request ⁶	On-Request ⁶	On-Request ⁶	N/A	On-Request Chargeable ⁶
Quality and Firmware Notifications ⁴	Via Website	Via Website	Proactive	Proactive	Via Website
Asset Management via Web Portal	✘	✔	✔	✔	✘

^{*1 During Normal Business Hours – Extended hours are possible based on Purchase of Additional Entitlement.}
^{*2 We will attend site to support complex issues following our initial symptom validation. We reserve the right to charge for this support if the reason for the issue is}
^{found to be something resulting from other than Panasonic’s Hardware, Design, Firmware or Software.}
^{*3 To support the customer in case of extended repair times, at Panasonic’s discretion}
^{*4 We will actively notify customers should new firmware be released}
^{*5 Premium Access by Invitation on contract activation}
^{*6 Excludes Packing material for Flat Panel Display}

ProTect Plans

Return to Base Repair for 5 years for any problems arising due to manufacturing or design defects.

Premium access to Panasonic Connect’s Service portal with visibility of Enquiries, Repairs, Knowledge Articles, Contracts and Registered Assets
Access to local Technical Specialists for complex issue resolution
Access to loan units (subject to availability)

ProTect Plan Plus On-site

Upgrade your Premium return to base warranty to on-site repair.

Panasonic trained field technicians
No need to pack for collection
No de-installation for accessible units
On-site visit within 5 working days
Covering 5 key markets

Technical Training

Run by our own experienced field engineers, the training can be flexibly adapted to your requirements and will be customised just for you. The length of the training depends on the topics and model ranges to be covered. As a guide we expect training to take at least 1 day. Our fixed price training packages can be purchased through your normal sales route - with no hidden costs.

On-site Technical Support

Looking for expert help with your installation? We offer local support when you need it, let us come to you. Regardless of your requirements, we can offer:

Maintenance and cleaning
Installation and configuration
System Optimisation
Hardware Repair

Life Extension

For high usage 24/7 applications we offer a light engine refurbishment service to extend the functional life to 40000 hours. Following parts are replaced as part of the refurbishment service.

Laser Diode Units
Wobbler
DMD
Deep Clean

Our Service Packages are available through the normal sales channels; please speak to your sales representative for more information. Alternatively, you can scan or click the QR code to request more information from our CS team.

More information from our CS team