Panasonic TOUGHBOOK indispensable for Circet field service engineers

"The added value of a TOUGHBOOK is not only in their ruggedness and waterproofness, but also the serial access ports inside are very important. TOUGHBOOK has all the necessary software to facilitate field engineers in their work. Mind you, there are lots of different brands of charging stations and each brand has different types. All these brands in turn run on different software platforms that evolve over time. TOUGHBOOK devices have the advantage that they run on Windows from which different types of software can be installed, modified, updated or rebooted in the different brands and types of charging poles. In addition, it is possible to write scripts in Windows in advance so that the technician only activates the necessary script and does not have to program at the pole. These benefits make interventions faster, less error-prone and easier for the technician. So, that all together was a very important aspect of choosing TOUGHBOOK. Also, the different types of hardware ports in a TOUGHBOOK prove their added value in such a diverse playing field. Before purchasing, we also certainly looked at competing computers and tablets, but Panasonic's TOUGHBOOK notebooks and tablets stood out head and shoulders above them on all these fronts."

"That's why we have a 24/7 operating service that fixes hardware and software failures on site. Depending on the Service Level Agreement (SLA) and nature, failures are given higher or lower priority, but we always try to solve the problem within 4 to 48 hours. Once on site, the technicians connect their TOUGHBOOK to the charging station for an initial diagnosis. This allows them to investigate the settings of the charging station software to detect and then fix the problem. Finally, the mechanics use their TOUGHBOOK to log off the charging station in question via an online connection to the back office. They note in the system exactly what they replaced or adjusted. The TOUGHBOOK tablets can take photos and videos that, along with the necessary details, are easily put into a report and shared with the various parties. The technical back-office staff can watch online with the mechanics to provide additional support if needed. With video application also come the first applications of AI. During an intervention, via a body/tablet cam, the AI software can watch along with the mechanic and support him in certain analyses. These are again new steps to support the mechanic even better and serve the customer optimally.'"