Full-Maintenance Services

Work harder. Go further. Tailored support for your TOUGHBOOK devices

Download the ProTect PLUS Brochure Share page

WORK WORRY-FREE

WITH PROTECT PLUS

You’ve already chosen the toughest range of devices and accessories out there. Now, let’s keep you working. Back up your tough, hardworking hardware with an equally reliable ProTect PLUS full-maintenance service.

Every TOUGHBOOK is supported by our standard three year ProTect service, but our dedicated maintenance program ProTect PLUS offers extra peace of mind – and the flexibility to add the premium service modules you need.

Simply choose ProTect PLUS when you purchase your device and rest assured your hardware and software will always be working at peak performance.

Work harder. Go further. With ProTect PLUS.

Unbeatable service meets shockproof technology

Whatever your goal – keeping your teams active during a lengthy device fix, or protection from external impacts – there’s a ProTect PLUS full-maintenance plan to meet your needs. Every ProTect PLUS plan offers the following essential services as standard:

Maintenance service

For normal wear and tear and manufacturing faults

Battery Replacement

Proactive battery replacement for the first three years

Monthly Reporting

Monthly service reporting on full estate of devices

Consultancy

One working day of on-demand consultancy every year

TOUGHBOOK Service Cloud

Full access to the TOUGHBOOK ServiceCloud Advanced Knowledge Base

Technical Support

Remote technical support – get the help you need, wherever you are

Status Report

Full health status report provided for all returned devices

Repairs & More

Small, cosmetic repairs and reinstatement of IP integrity

ProTect PLUS

Premium Add-Ons

For the ultimate protection, choose from our ProTect PLUS Premium maintenance plans and add the extra protection you need to meet your usage profile.

What’s your priority?

Whether you want real-time device health and performance visibility, protection for workforce productivity against device breakages, or super-fast device fix turnarounds, simply add the Premium modules you need to your ProTect PLUS package and you’re covered.

Infinity Full-Maintenance

If unexpected or unpredicted events affect device functionality, we will repair your device or replace it with an identical or comparable unit to keep your workforce operational.

Device Management

Managing a fleet of mobile devices in rugged environments requires special measures. Rely on our experience to provide you the optimum managed service on a case-by-case approach.

Remote Device Monitoring

For real-time insight into the health, usage and performance of your mobile device estate, choose our hardware-agnostic cloud-based software service: TOUGHBOOK Smart Essentials, powered by B2M Solutions.

Software Maintenance

Managing multiple software applications for mobile workforces can require expert intervention. We have the experts – and experience – to provide an optimum managed service.

Self-Maintenance

Our training will get your staff certified to the right service level to access spare parts and carry out basic repairs in-house.

Rapid Replacement

Sometimes, only next-to zero device downtime will do. Choose our Rapid Replacement Service and we’ll ship you a replacement on the same day your device goes down.

Return without SSD

Should your device be sent for repair, or you need a replacement, retaining your original SSD helps maintain data security.

Global Service

Our TOUGHBOOK Service Centres and Authorised TOUGHBOOK Service Partners provide a full service for mobile users in more than 175 countries.

Tailored Support

Pick the ProTect plan that suits you.

ProTect - 3 years

Repair of manufacturing defects and functional failures
Packaging and logistics service
48-hour repair turnaround
Device reimaging
Software, firmware and driver updates
Repair by specialist TOUGHBOOK technicians
Access to TOUGHBOOK Service Cloud self-service portal

ProTect PLUS - 3, 4 or 5 years

Everything included in ProTect as well as:

Proactive battery replacement for the first three years
Monthly service reporting on full estate of devices
One working day of on-demand consultancy every year
Full access to the TOUGHBOOK ServiceCloud Advanced Knowledge Base
Remote technical support – get the help you need, wherever you are
Full health status report provided for all returned devices
Small, cosmetic repairs and reinstatement of IP integrity

ProTect PLUS Premium - 3, 4 or 5 years

Includes everything in ProTect PLUS as well as your chosen module:

Infinity Maintenance Service
Remote Device Monitoring
Self-Maintenance: Training & Spare Parts Access
Return without SSD
Global Service
Device Management
Software Maintenance
Rapid Replacement
Alternative packaging

ProTect your investment. ProTect your technology.

Work harder. Go further. Tailored support for your TOUGHBOOK devices.