Service for Smart Factory Solutions
You need help? Let our Panasonic Service Team assist you!
Panasonic Factory Solutions exemplifies service excellence through its unwavering commitment to client collaboration. With a legacy of delivering tailored support worldwide, the company sets the standard optimizing service and elevating overall performance. From initial consultation to ongoing support, Panasonic Factory Solutions remains a steadfast partner backed by a skilled workforce and trusted technologies.
360° Service Offerings
Our 360° service keeps your assets in top shape and boosts productivity across every stage.
Spare Parts
Get in touch for questions and requests regarding spare parts.
Need assistance?
Let our Panasonic Service Team support you!
What's New in Service
360° Service Offer
Keeping valuable assets in shape & improving productivity. The Service Life Cycle shows the overall options to boost your operations based on different areas from setting-up & start of Production, optimizing the machine performance, keeping machines and assets in shape and improve their utilization towards IT & AI enhancements.
Setting Up & Starting Production
Get Your Line Running, The Right Way From Day One
- Expert installation & commissioning: Smooth handover with full set-up of Panasonic and third-party systems by trained Panasonic engineers and certified technicians.
- End-to-end support: Consultation on installation requirements and energy supplies, plus unloading, unpacking, machine installation, integration, and start-of-production acceptance.
- Flexible certified training: Operator and maintenance training delivered online, on-site, or in hybrid formats.
- Role-based, hands-on learning: Modular courses for operators, advanced operators, process engineers, and programmers, covering operation, safety, maintenance, and software programming.
Optimizing Performance
Maximize Output Through Continuous Optimization
- Machine software licenses: Unlock additional functionalities and performance-enhancing tools
- Calibration: JIGS Maintain best placement accuracy by using our calibration tools
- Diagnosis: On-demand or automated system health reports and performance evaluations.
- Autonomous factory: Achieve advanced manufacturing automation with smart process data analysis and closed loop functions
Keeping Assets In Shape
Preserve Performance, Prevent Downtime
- Annual maintenance: Thorough annual inspections and preventative maintenance to maintain line uptime or equipment uptime.
- Support items: Software and hardware solutions, like spare parts or tools, to enhance the functionality of your existing machines.
Improving Asset Utilization
Better Planning. Less Inventory. More Availability.
- Intelligent spare part stock-up: Smart analysis of wear parts usage for predictive stock recommendations.
- Feeder inventory optimization: Programming tools to utilize feeder assets in its best way and reduce dead stock.
Upgrading IT & Processes
Software Makes The Difference
- Software maintenance: Continuous software updates, backups, and system support.
- Material control & traceability: Ensure full component traceability and automated stock control.
- Process control: Process Optimization and Predictive Maintenance by latest AI Tool APC-5M.
Support Items
Essential tools, accessories, and parts.
Feeder Inventory Optimization
Ensuring the right feeders are available when needed.
Intelligent Spare Parts stock up
The right parts on hand at the right time, minimizing downtime and keeping your production line running smoothly.
MES & ERP Interconnectivity
Linking production data with enterprise systems enabling real-time insights.
Material Control & Traceability
Complete visibility and tracking of components.
Software Maintenance
Keeping systems up to date, secure, and running smoothly.
Feeder Refurbishment
at Service Center Budapest
What's included:
- Full mechanical health check and firmware upgrade to latest version.
- All work carried out according to Panasonic’s high manufacturing standards.
- 180-day warranty including parts, labour and logistics.
- Replacement of parts if the result of the inspection justifies it.
- Precise pick up position adjustment.
Benefits:
- Prolong life time of the feeder.
- Guarantee precise pick up and feeding what is the base of high accuracy component placement.
- Taking over of task of maintenance and adjustment what reducing risk of feeder malfunction.
- Quick repairing and door to door delivery.
- Accountable repair cost.
We are happy to assist you from our Service Center in Budapest during our office hours from Monday - Friday 09:00-17:00.
Head Refurbishment
at Budapest Service Center
What's included:
- Exchange of solenoid valves
- Exchange of splines and shafts
- Review and exchange of theta motors
- All work carried out according to Panasonic’s high manufacturing standards.
Benefits:
- Prolong life time of heads.
- Quick repairing and door to door delivery.
- Accountable repair cost.
We are happy to assist you from our Service Center in Budapest during our office hours from Monday - Friday 09:00-17:00.
Your Service Contact
Our service team is happy to assist you during our office hours from Monday - Friday 08:00-18:00.
Spare Parts
We are happy to assist you.
- Hamburg Call Centre
- 24/7 emergency spare part service
- Web access for pricing and stock
- Global access to spare parts
- Spare parts warehouses are located in Germany (Hamburg & Pfaffenhofen) and Hungary (Budapest)
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