AI on the Frontline

AI That’s Built with Purpose

2025 has been a breakout year for AI. According to the latest AI Index Report, 78% of organisations are now using AI in some form, that’s a big leap from 55% just last year. And with the global AI market expected to hit nearly $391 billion this year, it’s clear that AI isn’t just growing, it’s exploding.

But here’s the thing: successful AI adoption isn’t just about having the right tools. When speaking with customers and prospects, I always emphasise that it’s about how hardware, smart software, and collaborative ecosystems all work together. When these elements align, AI becomes more than powerful, it becomes purposeful.

As AI models get more advanced, they’re unlocking huge amounts of data for mobile field teams. But the challenge is knowing how to tap into that data securely and effectively while on the move. For workers who are constantly being asked to do more with less, I think this can be a real game-changer.

Real-Time Decisions with On-Device AI

AI is changing the script for mobile field operations. A few years ago, people feared that AI might replace them. Now, it’s clear that those people and organisations who embrace AI will outpace those who don’t.

With AI running directly on their devices, field teams can collaborate better, communicate faster, and make smarter decisions. These tools can pull insights from CRM and ERP systems to help review service histories, spot recurring issues, optimise schedules, and even match the right person to the right job.

And because the AI runs locally, right on the device, there’s no need to rely on cloud connectivity. That means faster processing, better privacy, and fewer compliance headaches. In fact, running AI models at the edge reduces latency to milliseconds for real-time processing. Plus, offline capabilities mean no surprise subscription fees or data and storage costs.