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TOUGHBOOK Cardiff Service and Solutions Centre Innovates at Speed
The new Panasonic TOUGHBOOK G2 MIL Adaptor is a powerful example of how our Cardiff Service and Solutions Centre is accelerating defence innovation with rugged, custom-built solutions.
written by: Jon Tucker, Head of Service and Solutions Centre Operations, Panasonic Connect Europe
Setting a Benchmark in Defence Mobility and Customisation
At TOUGHBOOK, we understand that defence operations demand more than just rugged hardware. They require rapid, reliable, and mission-ready solutions. That’s why our Cardiff Service and Solutions Centre is playing a pivotal role in redefining how we support the defence sector across the UK and Europe.
The recent launch of the G2 MIL Adaptor is a prime example of this transformation. Developed entirely in-house at our Cardiff facility for the rugged 2-in-1 detachable TOUGHBOOK G2, this IP65-rated adaptor enables military users to maintain full connectivity in the harshest environments, without compromising the rugged integrity of the device.
But more than just a product, the G2 MIL Adaptor represents a new way of working: one where custom-built solutions can be designed, developed, and deployed at a pace that far outstrips traditional commercial-off-the-shelf (COTS) timelines.
From Concept to Mission-Ready
In the defence sector, speed matters. Traditional bespoke solutions can take years to reach the field. But with our Cardiff centre’s integrated design, engineering, and testing capabilities, we’ve dramatically shortened that cycle.
The G2 MIL Adaptor was born from direct feedback from our defence partners. They needed a secure, rugged, and fully functional connectivity solution that could withstand the rigours of military operations—without the delays and costs associated with fully custom hardware.
Our Cardiff team responded by leveraging the modularity of the TOUGHBOOK G2mk3 and combining it with a MIL-STD Fischer MiniMax™ connector. The result is a rugged adaptor that delivers USB 3.0 and power connectivity while maintaining the device’s IP65 rating – even when ports are in use.
The G2 MIL Adaptor is more than just a connector; it’s a force multiplier. It enables TOUGHBOOK G2 devices to interface seamlessly with a wide range of military peripherals and systems, including Nett Warrior and NATO STANAG 4695 and 4851 interfaces.
This interoperability is critical for modern mission profiles, where real-time data sharing, situational awareness, and secure communications are non-negotiable. And because the adaptor is developed in-house, we can continue to evolve its capabilities in response to emerging needs, whether that’s adding new interfaces or enhancing software integration.
A Hub for Custom Defence Solutions
This kind of rapid, responsive innovation is only possible because of the unique capabilities we’ve built into our Cardiff Service and Solutions Centre. As a fully-fledged innovation hub that provides full lifecycle support for all TOUGHBOOK solutions, it features dedicated engineering and testing teams, prototyping facilities, and direct access to the Panasonic TOUGHBOOK European supply chain.
This enables us to develop bespoke solutions for the defence sector at a reduced cost, and without long lead times.
This agility is what sets us apart from our competitors. Whilst many OEMs rely on third-party developers or partners, we keep everything under one roof, working closely with our Japanese technology centre on the compatibility of current and future solutions. This means tighter quality control, faster innovation, and a direct line of communication with all stakeholders and customers.
A Model for Future Innovation
As defence operations become increasingly complex, digitised and data-driven, the need for rugged, adaptable, and rapidly deployable solutions will only grow.
Our Cardiff Service and Solutions Centre is uniquely positioned to meet that demand. By combining deep technical expertise with a customer-first mindset, we’re helping defence organisations across Europe stay ahead.
Whether it’s integrating AI at the edge, enabling secure communications in demanding environments, or developing the next generation of rugged mobility solutions, our Cardiff team is ready to deliver.
The G2 MIL Adaptor is proof of what’s possible when innovation, agility, and customer collaboration come together. It showcases the power of our Cardiff Service and Solutions Centre to deliver mission-critical solutions at speed, setting a new standard for what defence partners can expect from TOUGHBOOK.
As we continue to invest in our capabilities and expand our support for customers in all industries, one thing is clear. The future of rugged mobility is being built in Cardiff.
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