Why One-Size-Fits-All Needs a Rethink

Whilst commercial-off-the-shelf (COTS) solutions might meet 75% of a customer’s requirements, trying to replicate the remaining 25% through other solutions can make the difference between strong user adoption of the technology, and it becoming another piece of shelfware. 

A standard COTS device may offer competitive pricing, but it can prove more expensive over the duration of its lifecycle, with no flexibility to customise hardware of software. Organisations may find that device upgrades, maintenance, and additional features cost extra, whilst integration issues affects user and business productivity. This can lead to increased total cost of ownership.

This is where the Panasonic TOUGHBOOK Custom Design Solutions offering – part of its ProServices suite – can deliver exactly what organisations need. ProServices combines the durability of rugged, secure TOUGHBOOK devices with world-class design, manufacturing, testing, and support to craft the ultimate tool for an organisation’s operations.

Understanding the unique requirements of customers

We know that businesses, regardless of the sector in which they operate, have different requirements from their technology. For example, logistics and supply chain organisations may need to integrate with legacy technologies, whilst blue-light organisations need a dependable, rugged device to be used as a Mobile Data Terminal (MDT), where device uptime is critical to patient safety and wellbeing.

Therefore, hardware and software customisation is essential in ensuring that devices are running as efficiently as possible. This increases productivity throughout the device’s overall lifecycle – typically between 5-7 years – and helps to save significant resources that maximise budgets and return on investment in the long-term.

Customer-centric solutions

TOUGHBOOK collaborates with customers to design the optimum solution, from concept, testing, and development into production. This starts with Panasonic’s specialist designers and engineers turning an idea into a concept within just 24 hours, dependent on the complexity of the desired solution. After producing a detailed drawing of the solution, rapid in-house prototyping can provide a sample to the customer quickly.

Devices can be customised with a business’ bespoke branding, whilst accessories can be designed and manufactured that increases ease-of-use of the core product, improving efficiency of the total solution. This includes stands, multi-bay chargers, customised docking stations, mounts, and more.

Panasonic also delivers customised peripherals that attach directly to the TOUGHBOOK device, including handles, kickstands, and more, enhancing the device’s ergonomics and usability. Vehicle integration, including bespoke bracketry and safety testing and power management, is also available, enabling customers to turn vehicles into mobile offices when combined with our Connected Vehicle connectivity solution. 

Furthermore, Panasonic’s in-house software development team supports organisations with customised image creation, and application development throughout the device lifecycle.

This suite of services allows customers to focus on their core business proposition whilst TOUGHBOOK takes care of the rest, ensuring a seamless design, testing, implementation and deployment of the solution – not to mention ongoing maintenance and servicing support.

Transform your business with TOUGHBOOK

Panasonic’s Custom Design Solutions enables organisations to engineer the perfect TOUGHBOOK solution to meet their needs. Its in-house team of designers and engineers specialise in mechanical, electronic, and software design, enabling solutions to be produced to the highest quality and standards, supporting customers through every step of their business journey. 

This ensures that an organisation’s workforce never misses a beat. With optimised rugged mobile computing solutions, Panasonic enables businesses to flourish, now and in the future.