Service for Smart Factory Solutions

You need help? Let our Panasonic Service Team assist you!

Panasonic Factory Solutions exemplifies service excellence through its unwavering commitment to client collaboration. With a legacy of delivering tailored support worldwide, the company sets the standard optimizing service and elevating overall performance. From initial consultation to ongoing support, Panasonic Factory Solutions remains a steadfast partner backed by a skilled workforce and trusted technologies.

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Flexible maintenance

Panasonic offers comprehensive maintenance options: from primary maintenance to bolt-on options according to individual demands, flexible warranty extensions, price cap options to machine option bundles.

With annual on-site service, Panasonic makes sure your chosen solution works as effectively as possible. That includes a 24/7 service hotline, inspection as well as the calibration of smart factory solutions.

As part of our maintenance bolt-on options, our customers can choose from individual warranty extensions and even price cap rates.

For total control of costs over the lifecycle, the TCO maintenance life plan covers a timespan of ten years with annual service (including calibration), head checker analysis and overhaul service.

Part of the maintenance benefits for software products are remote system health checks, software service fee reduction, and development prioritization.

Even a license transfer service and free upgrade licenses are part of our maintenance service.

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Your Service Contact

Our service team is happy to assist you during our office hours from Monday - Friday 08:00-18:00. 

Contact our Service Team

"We aim to provide first-class support for individual and customized maintenance packages, trainings and services."

Torsten Putzbach
Head of Customer Support
Panasonic Factory Solutions Europe

Our Service Competences

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PLAT

On-line monitoring of m/c performance

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Consulting

Quality 
Performance 
Customer Satisfaction

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Metrology

CetaQ measurements
Better calibration
Success for CP & CPK

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Process

New process trends ahead of technology

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Training

Dedicated customer classes

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Service

Installation
Modification - ECN
Project Management

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Software

Installation
Updates
Maintenance Solution

Our Contact & Support Areas

Benoit Mary
Team Leader Service Coordinator
France, Morocco, Switzerland, Tunisia

Jordi Gimenez
Team Leader Service Coordinator
Morocco, Portugal, Spain, Tunisia

Necip Oral
Team Leader Service Coordinator
Denmark, Germany, Switzerland, Turkey

Dave Rudge
Section Head Regional Service
Ireland, Scandinavia, Scotland, UK

Kalman Torma
Section Head Regional Service
Eastern Europe

Spare Parts

We are happy to assist you.

  • Hamburg Call Centre
  • 24/7 emergency spare part service
  • Web access for pricing and stock
  • Global access to spare parts
  • Spare parts warehouses are located in Germany (Hamburg & Pfaffenhofen) and Hungary (Budapest)
Contact for Spare Parts

Feeder Refurbishment

at Service Center Budapest

What's included: 

  • Full mechanical health check and firmware upgrade to latest version.
  • All work carried out according to Panasonic’s high manufacturing standards.
  • 180-day warranty including parts, labour and logistics.
  • Replacement of parts if the result of the inspection justifies it.
  • Precise pick up position adjustment.

Benefits:

  • Prolong life time of the feeder.
  • Guarantee precise pick up and feeding what is the base of high accuracy component placement.
  • Taking over of task of maintenance and adjustment what reducing risk of feeder malfunction.
  • Quick repairing and door to door delivery.
  • Accountable repair cost.

 

We are happy to assist you from our Service Center in Budapest during our office hours from Monday - Friday 09:00-17:00.  

Download Flyer Contact the Budapest Service Centre