Service for Smart Factory Solutions
Our Panasonic Service Team is here to help
At Panasonic Factory Solutions, we’re dedicated to delivering service excellence through close collaboration and personalized support. Known worldwide for the durability and long-lasting performance of our placement and printer machines, we help you maximize their potential through expert care and maintenance. From machine condition and operation to software, calibration, and more, our skilled team is committed to optimizing your equipment’s performance, improving accuracy, throughput, and overall yield - every step of the way.
360° Service Offerings
Our 360° service keeps your assets in top shape and boosts productivity across every stage.
Spare Parts
Get in touch for questions and requests regarding spare parts.
Service Contact
Let our Panasonic Service Team assist you!
360° Service Offer
Keeping valuable assets in shape & improving productivity. The Service Life Cycle shows the overall options to boost your operations based on different areas from setting-up & start of Production, optimizing the machine performance, keeping machines and assets in shape and improve their utilization towards IT & AI enhancements.
Service Offerings in Detail
Panasonic offers comprehensive maintenance solutions tailored to your needs delivering full support throughout your equipment’s lifecycle.
Delivery & Installation
Our Service team seamlessly integrates new equipment into your plant.
Machine Trainings
Various kinds of machine trainings for each level.
Machine Software Licenses
Software rollouts as well as software upgrades - based on your needs.
Calibration Jigs
Maintaining optimal accuracy, consistency, and peak performance.
Diagnosis
The advanced diagnostic services quickly identify and resolve issues.
Autonomous Factory
The autonomous factory concept integrates smart technologies and automation.
Head Refurbishment
The head refurbishment service restores placement heads to like-new condition.
Annual Maintenance
Proactive and scheduled care for your machines.
Support Items
Essential tools, accessories, and parts.
Feeder Inventory Optimization
Ensuring the right feeders are available when needed.
Intelligent Spare Parts stock up
The right parts on hand at the right time, minimizing downtime and keeping your production line running smoothly.
MES & ERP Interconnectivity
Linking production data with enterprise systems enabling real-time insights.
Material Control & Traceability
Complete visibility and tracking of components.
Software Maintenance
Keeping systems up to date, secure, and running smoothly.
Feeder Refurbishment
at Service Center Budapest
What's included:
- Full mechanical health check and firmware upgrade to latest version.
- All work carried out according to Panasonic’s high manufacturing standards.
- 180-day warranty including parts, labour and logistics.
- Replacement of parts if the result of the inspection justifies it.
- Precise pick up position adjustment.
Benefits:
- Prolong life time of the feeder.
- Guarantee precise pick up and feeding what is the base of high accuracy component placement.
- Taking over of task of maintenance and adjustment what reducing risk of feeder malfunction.
- Quick repairing and door to door delivery.
- Accountable repair cost.
We are happy to assist you from our Service Center in Budapest during our office hours from Monday - Friday 09:00-17:00.
Head Refurbishment
at Budapest Service Center
What's included:
- Exchange of solenoid valves
- Exchange of splines and shafts
- Review and exchange of theta motors
- All work carried out according to Panasonic’s high manufacturing standards.
Benefits:
- Prolong lifetime of the mounting head.
- Guarantee mounting precision what is the base of high accuracy component placement.
- Promise high productivity and mounting quality
- Complements task of maintenance what is improving machine performance.
- High-quality, high-precision repairs and performance restoration
- Quick repairing and door to door delivery.
- Provide the fastest performance restoration response
- Accountable repair cost.
We are happy to assist you from our Service Center in Budapest during our office hours from Monday - Friday 09:00-17:00.
Flexible maintenance
Panasonic offers comprehensive maintenance options: from primary maintenance to bolt-on options according to individual demands, flexible warranty extensions, price cap options to machine option bundles.
With annual on-site service, Panasonic makes sure your chosen solution works as effectively as possible. That includes a 24/7 service hotline, inspection as well as the calibration of smart factory solutions.
As part of our maintenance bolt-on options, our customers can choose from individual warranty extensions and even price cap rates.
For total control of costs over the lifecycle, the TCO maintenance life plan covers a timespan of ten years with annual service (including calibration), head checker analysis and overhaul service.
Part of the maintenance benefits for software products are remote system health checks, software service fee reduction, and development prioritization.
Even a license transfer service and free upgrade licenses are part of our maintenance service.
Your Service Contact
Our service team is happy to assist you during our office hours from Monday - Friday 08:00-18:00.
Spare Parts
We are happy to assist you.
- Hamburg Call Centre
- 24/7 emergency spare part service
- Web access for pricing and stock
- Global access to spare parts
- Spare parts warehouses are located in Germany (Hamburg & Pfaffenhofen) and Hungary (Budapest)
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