Service for Smart Factory Solutions
Our Panasonic Service Team is here to help
At Panasonic Factory Solutions, we’re dedicated to delivering service excellence through close collaboration and personalized support. Known worldwide for the durability and long-lasting performance of our placement and printer machines, we help you maximize their potential through expert care and maintenance. From machine condition and operation to software, calibration, and more, our skilled team is committed to optimizing your equipment’s performance, improving accuracy, throughput, and overall yield - every step of the way.
360° Service Offerings
Our 360° service keeps your assets in top shape and boosts productivity across every stage.
Spare Parts
Get in touch for questions and requests regarding spare parts.
Need assistance?
Let our Panasonic Service Team support you!
What's New in Service
360° Service Offer - There for You at Every Phase
Our 360° service concept covers the full service lifecycle, with dedicated offerings for each step along the way. No matter which phase you’re in, you can rely on us for the right support at the right time. Discover our service solutions below and find detailed information for every stage of your needs.
Setting Up & Starting Production
Get Your Line Running, The Right Way From Day One
- Expert installation & commissioning: Smooth handover with full set-up of Panasonic and third-party systems by trained Panasonic engineers and certified technicians.
- End-to-end support: Consultation on installation requirements and energy supplies, plus unloading, unpacking, machine installation, integration, and start-of-production acceptance.
- Flexible certified training: Operator and maintenance training delivered online, on-site, or in hybrid formats.
- Role-based, hands-on learning: Modular courses for operators, advanced operators, process engineers, and programmers, covering operation, safety, maintenance, and software programming.
Optimizing Performance
Maximize Output Through Continuous Optimization
- Machine software licenses: Unlock additional functionalities and performance-enhancing tools
- Calibration: JIGS Maintain best placement accuracy by using our calibration tools
- Diagnosis: On-demand or automated system health reports and performance evaluations.
- Autonomous factory: Achieve advanced manufacturing automation with smart process data analysis and closed loop functions
Keeping Assets In Shape
Preserve Performance, Prevent Downtime
- Annual maintenance: Thorough annual inspections and preventative maintenance to maintain line uptime or equipment uptime.
- Support items: Software and hardware solutions, like spare parts or tools, to enhance the functionality of your existing machines.
Improving Asset Utilization
Better Planning. Less Inventory. More Availability.
- Intelligent spare part stock-up: Smart analysis of wear parts usage for predictive stock recommendations.
- Feeder inventory optimization: Programming tools to utilize feeder assets in its best way and reduce dead stock.
Upgrading IT & Processes
Software Makes The Difference
- Software maintenance: Continuous software updates, backups, and system support.
- Material control & traceability: Ensure full component traceability and automated stock control.
- Process control: Process Optimization and Predictive Maintenance by latest AI Tool APC-5M.
Support Items
Essential tools, accessories, and parts.
Feeder Inventory Optimization
Ensuring the right feeders are available when needed.
Intelligent Spare Parts stock up
The right parts on hand at the right time, minimizing downtime and keeping your production line running smoothly.
MES & ERP Interconnectivity
Linking production data with enterprise systems enabling real-time insights.
Material Control & Traceability
Complete visibility and tracking of components.
Software Maintenance
Keeping systems up to date, secure, and running smoothly.
Feeder Lifetime Expansion
A European Service Offer
What's included:
- Full mechanical health check and firmware upgrade to latest version.
- All work carried out according to Panasonic’s high manufacturing standards.
- 180-day warranty including parts, labour and logistics.
- Replacement of parts if the result of the inspection justifies it.
- Precise pick up position adjustment.
Benefits:
- Prolong life time of the feeder.
- Guarantee precise pick up and feeding what is the base of high accuracy component placement.
- Taking over of task of maintenance and adjustment what reducing risk of feeder malfunction.
- Quick repairing and door to door delivery.
- Accountable repair cost.
We are happy to assist you from our Service Center in Budapest during our office hours from Monday - Friday 09:00-17:00.
Head Refurbishment
A European Service Offer
What's included:
- Exchange of solenoid valves
- Exchange of splines and shafts
- Review and exchange of theta motors
- All work carried out according to Panasonic’s high manufacturing standards.
Benefits:
- Prolong lifetime of the mounting head.
- Guarantee mounting precision what is the base of high accuracy component placement.
- Promise high productivity and mounting quality
- Complements task of maintenance what is improving machine performance.
- High-quality, high-precision repairs and performance restoration
- Quick repairing and door to door delivery.
- Provide the fastest performance restoration response
- Accountable repair cost.
We are happy to assist you from our Service Center in Budapest during our office hours from Monday - Friday 09:00-17:00.
Contact Our Service Team
We’re happy to help! If you have any questions or need support, feel free to contact our service team. Leave your message anytime and we will come back to you during our office hours: Monday–Friday, 8:00–18:00 CET.
Spare Parts
The right spare parts, right when you need them
Need the right spare part, fast? Our spare parts service provides expert support and reliable solutions to keep your operations running smoothly. From pipettes to tools & accessories we help you to stay productive.
- Multi - lingual call center in Germany
- 24/7 emergency spare part service
- Web access for pricing and stock
- Global access to spare parts
- Spare parts warehouses are located in Germany (Hamburg & Pfaffenhofen) and Hungary (Budapest)
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