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A Transformative Year Ahead for Mobile Field Teams in 2026
Field teams in 2026 need edge AI, resilient connectivity, flexible procurement, and robust security. This is essential for boosting efficiency, protecting data, and modernising mobility strategies for smarter, safer field operations.
written by: Steven Vindevogel, Head of Panasonic TOUGHBOOK Europe
Field operations are entering a new era, in which edge intelligence, robust connectivity, and secure, purpose-built devices are no longer seen as nice-to-haves, but critical. As AI continues to shape how data is captured, analysed, and actioned, organisations must ensure that every component of their mobility ecosystem is aligned.
The challenge for 2026 therefore is clear: equip mobile teams with tools that not only keep pace with rapid innovation but actively enhance security, efficiency, and decision-making in the field.
Edge AI Will Continue to Dominate
AI at the edge will continue to transform field work in 2026, and buyers increasingly want to understand how hardware, software, and collaborative ecosystems are working together. The mission now is to bring these components together and align them with AI so that technology becomes not just powerful, but truly purposeful.
Using AI to process data at the edge enables mobile field teams to quickly pull insights from CRM and ERP systems to help review service histories, spot recurring issues, optimise schedules, and even match the right person to the right job.
With intelligence running directly on devices, organisations gain stronger privacy, and tighter control over their data. The combination of AI at the edge and built-in security enables teams to shift toward smarter, safer, and more efficient field operations.
Whilst the implementation of AI will continue to pose several regulatory and compliance challenges at the business level, organisations that want to unlock the full potential of AI need to support employees – especially mobile field workers – in working differently. This includes upskilling and helping them to develop advanced cognitive and strategic skills that will enable them to collaborate better, communicate faster, and make smarter decisions with AI.
Robust Connectivity in the Field
Field service workers need secure and dependable connectivity that empowers them to operate confidently – regardless of how demanding the environment is. Whilst on-device AI processing removes the need for an always-on connection, reliable connectivity is the foundation of efficient field operations.
Private 5G networks are a key enabler of end-to-end, high-speed mobility. They offer uninterrupted connectivity and security, facilitate real-time communications, and deliver reliable performance where traditional networks may not suffice. They also enable field teams to share and process sensitive information and operate mission-critical applications without compromising data security.
Removing Procurement Complexity
The traditional CAPEX approach of purchasing mobile technology outright and running it for as long as possible is increasingly difficult to justify. As a result, subscription-based models are gaining momentum, providing organisations with cutting-edge hardware, essential software, and dedicated support – without the burden of large upfront costs.
This streamlines the complexities of upgrading, maintaining, or replacing IT assets – and provides increased flexibility in adjusting software and support packages to match their evolving requirements. With every organisation having unique requirements, moving to flexible OPEX procurement solutions should be top of every decision-maker’s list in 2026.
End-to-End Support with a Mobility Partner
This can be achieved by partnering with a full-service mobility partner that can deliver rugged hardware with end-to-end lifecycle support before, during, and after roll-out. This also spans the design, deployment, monitoring, and maintenance of all assets within an organisation’s tech stack – including docking solutions and connected vehicle integration.
Mobility partners with dedicated regional hubs are especially valuable, as they offer direct, quick access to specialists who can assist with device configuration, fleet management, repairs, and day-to-day operational support. Furthermore, providers that that keep all solutions under one roof – combining deep technical expertise with a customer-first mindset – can deliver greater innovation, agility and customer collaboration.
This minimises device downtime, maximises return on investment, reduces deployment complexity, and increases efficiency by delivering mission-critical support and solutions at speed.
Robust Device Security is Paramount
Due to multiple high-profile cyber security incidents in 2025, mobile devices with robust data security should be top of any IT manager’s priorities list for 2026. These go beyond the limitations of commercial-off-the-shelf (COTS) devices and software – enabling them to securely access business-critical applications when they need it most.
When businesses rely on rapid data analysis to stay ahead, using unprotected devices can quickly result in reduced productivity, increased risks, and significant reputational damage if not addressed. Recent research has indicated that over a third of surveyed endpoints are not encrypted – leaving them vulnerable to unauthorised access.
This is why businesses need devices with additional, built-in firmware protection. This gives users absolute confidence to operate efficiently, without compromising security or functionality.
Ready for the Year Ahead
With 2026 in full-swing, those organisations that are willing to modernise every layer of their mobility strategy – from deployed devices, networks they use, and the partners they trust – will thrive. Edge AI, resilient connectivity, flexible procurement, and robust security are no longer optional; they are the foundation of safe, efficient, and future-ready field operations.
By embracing integrated, end-to-end mobility solutions, businesses can unlock higher productivity, greater resilience, and a level of operational intelligence that keeps them ahead of whatever comes next.
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