Ultimate mobility made simple
TOUGHBOOK Mobility Services
Go further. Work harder. For longer.
Thanks to market-leading services options.
Deploying, maintaining and optimising a fleet of mobile devices is tough. It’s time consuming. It’s expensive. Unpredictable too.
But it doesn’t have to be.
Introducing TOUGHBOOK Mobility Services
A world-leading network of industry experts, engineers and services, reducing the hassle (and costs) of device rollouts and management – and improving the daily lives of your hyper-mobile workers.
IT planning and consultation
Prepare and optimise your mobile platform for use in the field. We get to know your operation’s unique needs and job profiles, and help you plan accordingly.
Image development service and long-term image management
Through image creation, we’ll lay foundations to optimise device features and maximise the productivity and performance of your devices in the field.
Autopilot process creation and device management via Microsoft Intune
Streamlined configuration, app and device management processes via Microsoft’s cloud-based endpoint management solution.
MDT/SSCM task sequence services
Our expert engineering teams deliver a reliable and robust process to ensure each device is built with the correct applications, settings, drivers and configurations.
Deployment and fulfilment
Your mobile workers don’t have time to waste. Devices need to be ready to go with all the tools and apps your users need. Our deployment and fulfilment service helps you maximise productivity right out of the box.
Device Autopilot enrolment and provisioning
With efficient, Zero Touch Autopilot enrolment and provisioning, we enable smooth, scalable deployment across all your devices for enhanced user experience.
Multi-layered BIOS consulting and customisation services
Our expert team streamline the entire BIOS deployment process with specifications tailored to your individual device requirements.
Windows Image Deployment services
We ensure your mobile devices arrive in the field ready to go with a fully supported MDT/SSCM or gold build process designed to deliver high quality and consistency at scale.
Vehicle technology and integration
From certifications and regulations, to coordinating multiple stakeholders, to custom docking solutions, find everything you need to efficiently (and safely) combine tech and transport.
4G LTE and 5G connected vehicle solutions
We provide robust, tailored mobile connectivity solutions to ensure your vehicles can access critical applications and the cloud regardless of their location.
Bespoke in-vehicle design consultancy
Our expert team designs end-to-end, customised vehicle-integration plans to fit seamlessly into your mobile fleet for enhanced operational safety and performance.
Maintenance and support
Remove risk, increase visibility and boost user uptime through proactive maintenance plans.
ProTect PLUS support for mobile workforces
We deliver a comprehensive suite of services designed to maximise the lifespan of your devices and enhance workforce productivity and performance in the field.
ProTect Infinity full maintenance services
Minimise through-life costs with complete maintenance cover and even faster service to minimise disruption to your operations.
Hardware engineering
Tailor your TOUGHBOOK solution to meet specific user requirements and working conditions. Our expert team designs complete mobile solutions tailored to your exact specifications, so your workforce can operate at the top of its game.
Custom dock design
Vehicle integration and connectivity specific to your device of choice, connectivity needs, and user requirements.
Hardware and accessory design
We design and create accessories and modular configurations that improve a user’s productivity and match the unique demands of your industry.
Customer branding
Add logos, brand colours, and change the bezel to match, wherever this would prove beneficial.
Supporting software
Enhance your platform with software solutions designed to offer analytical insight and overcome user challenges.
Smart service suite for mobility insight
Access real-time analytics and receive a monthly report on your device health and utilisation with recommended issue resolution from our experts.
Absolute secure access
Enhance end-user connectivity experiences through optimized tunnelling. And also provide IT control when prioritising and securing applications.
Absolute secure endpoint
Safeguard your devices, data and applications through firmware level security. In the event that a device is lost or stolen, data can be wiped remotely for peace of mind.
Distracted driver
Prevent drivers from seeing anything distracting on-screen, in compliance with regional road safety regulations.
IT support
Supplement your IT capabilities with dedicated post-deployment support and expertise from team TOUGHBOOK.
Private networks via 5G-as-a-Service (5GaaS)
We provide fully customised private networks with ultra-low latency, enhanced data transfer and network reliability across your whole fleet.
Last mile deployment services
A total wraparound service, from initial enquiry to seamless deployment, so devices arrive with your end users ready to go.
Field consultation and support services
An end-to-end managed service, our engineers offer expert technical support so your workforce can work fast and smart, wherever they are.
IT staff augmentation services
Leverage the experience of certified technical experts to optimise your IT operations without long-term staffing commitments.
We’re better for business
Boost productivity
Avoid unplanned downtime
Protect your tech investment
Reduce risk to reputation
Ensure full-shift performance
Access critical data and platforms at the edge
"Every month, over 60% of frontline workers experience mobile computing issues that impact their ability to do their job."
Our approach is entirely tailored to you
We can take care of anything, or everything, so you don't have to
We can support you across your entire mobile technology journey.
Or simply pick and choose areas that best apply to your business needs.
We offer varying levels of support - from 'light-touch' to managing it all on your behalf.
Why TOUGHBOOK Mobility Service?
Because we're the world's most trusted experts in tech mobility
Whatever you need, we have you covered (24/7)
We can manage it all, so you don't have to
We work with your chosen IT providers and internal teams to improve mobile workforce performance
The strongest and most flexible maintenance plans in the industry
Unparalleled device repair and replacement times
Unrivalled quality and safety assurance
Global, national and local networks and resources
Build your own TOUGHBOOK Mobility Services package in the way you want - with subscription options too
Choose individual services or work with us to build the right package for your devices.
So you can ensure your team is continually supported by the latest and
greatest rugged devices, accessories, software and services... with the option of none of the up-front expense.
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