Service & Support Packages For Projectors

Panasonic Service & Support Packages

Panasonic exists to improve society, and the world at large, by enhancing the personal and professional lives of people everywhere. With this in mind, we have developed service packages designed to achieve one thing – customer success. Our optional packages allow you to upgrade our already excellent Premium Service with solutions such as "ProTects Plans", "On-Site Repair" and "Technical Training".

View Our Service Package Brochure Share page

Product Warranty

All projectors are upgraded free of charge to our Premium Warranty upon registration, which includes:

A 3-year parts, labour and logistics warranty
2 Repair Centres - UK & EU for easy shipment
A target average repair time of 5 days door to door
Loan unit (dependant upon availability)
On-site investigation from European CS field engineer team
Technical support
Our own European call centre, covering 8 major languages
Web-based repair tracking, asset management via ‘SUPPORTAL’
The option to purchase a ProTect Support plan to further safeguard your investment

ProTect Plan Plus On-site

Upgrade your Premium return to base warranty to on-site repair.

Panasonic trained field technicians
No need to pack for collection
No de-installation for accessible units
On-site visit within 5 working days
Covering 5 key markets

	Multilingual Support Desk	Parts, Labour & 2-way Logistics	*4 Online Repair Tracking	Repair Turnaround Time	On-site Repair
3 WARRANTY STANDARD* 3 years No registration, included with product purchase				10 days
1 2 3 WARRANTY PREMIUM* 3 or 5 years With registration, 3 years included with product purchase				5 days
2 3 PREMIUM + ON-SITE REPAIR 3 or 5 years				5 days

^{*1 Following registration on business.panasonic.eu/service, Panasonic will upgrade the 10-day target repair time to a speedy 5-day target repair time.}
^{*2 You can purchase a service package within 90 days after your product purchase.}
^{*3 Cover starts at sale to “First User”.}
^{*4 Request repairs and track their status in real-time via our Service Portal business.panasonic.eu/service}
^{*5 Unit is covered for out of warranty repair charges up to a maximum value of the unit.}
^{*6 Guaranteed turnaround time or loan unit.}
^{*** All 5-year Premium+ packages include a 2-year warranty extension.}
^{*** Service packages introduced here are available only for selected models.}

Technical Training

Run by our own experienced field engineers, the training can be flexibly adapted to your requirements and will be customised just for you. The length of the training depends on the topics and model ranges to be covered. As a guide we expect training to take at least 1 day. Our fixed price training packages can be purchased through your normal sales route - with no hidden costs.

On-site Technical Support

Looking for expert help with your installation? We offer local support when you need it, let us come to you. Regardless of your requirements, we can offer:

Maintenance and cleaning
Installation and configuration
System Optimisation
Hardware Repair

Our Service Packages are available through the normal sales channels; please speak to your sales representative for more information. Alternatively, you can scan or click the QR code to request more information from our CS team.

More information from our CS team