For The Utilities Specialist
TOUGH is… setting the standard for field services
For over 20 years, TOUGHBOOK has been working with the biggest names in utilities, including Centrica, E.ON, UK Power Networks, GRTgaz and EDF, among others.
From day one, we’ve understood the need for built-for-purpose, work-anywhere devices, developing products that meet – and surpass – the specific demands of the industry.
With this approach, along with our experience of the evolving technology in the sector, we’re able to create the perfect partnership between user and device.
Find out more on our vehicle integration for utility.
"They are a gamechanging technology that has already opened up a world of new possibilities for improving the efficiency and effectiveness of our workforce."
Change Manager
Northumbrian Water
Seven keys to success
TOUGHBOOK products feature seven fundamental technologies that make them invaluable to utilities companies and field engineers around the globe.
What does this mean for your organisation?
The potential for dramatic improvements in response times, route planning and job management, as well as increased first-time fixes, higher repair quality, better customer service and greater profitability. All this, while cutting downtime and costs significantly.
Underpinning TOUGHBOOK is the ‘voice of the customer’. Down to the finest detail, our devices are created with the specific demands of utilities companies, and their field engineers, in mind.
World-class service and support
From pre- to post-sales, and from product implementation to roll-out, we work in close collaboration with our utilities customers to ensure everything runs as smoothly and efficiently as possible.
Our specialist, and often tailored support makes all the difference: especially when it requires the deployment of hundreds or even thousands of devices across national and multi-national organisations.
Stay connected on the move
The ‘connected vehicle’ is a central pillar of business today. Giving utilities engineers technology and in-vehicle equipment that’s durable and optimises connectivity, even when they’re travelling, is essential to remaining competitive.
TOUGHBOOK delivers everything you need to take your office on the road.
• Instant access to real-time information
• Digital documentation on the go – e.g. manuals, service history or spare-part information
• World-class navigation tools and job schedule updates
• Unrivalled data-sharing abilities directly from the vehicle environment
• Access to power, whether on the road or on-site
Customised vehicle integration
We offer a complete range of vehicle mounting solutions and services, from consultancy right through to in-vehicle installation. We also a range of configurations, and the ability to create bespoke solutions where required.
No compromising on passenger safety
And as you’d expect from TOUGHBOOK technology, our docking solutions are pushed to the very limits of endurance. To achieve all relevant safety certification, and more, we test each model for vehicle impact and vibrations, ensuring that everything remains secure in the event of an accident, to protect those in the vehicle.
The price is right
It’s all too easy to be tempted by the small costs and big promises that consumer tablets and mobile PCs boast. After all, they still get most of the job done, mostly well, most of the time. Right? Wrong. Non-specialised tablets and handhelds aren’t built to withstand the harsh conditions often faced by utilities workers. So the hidden costs soon mount up:
• Product failuresDowntime
• Repairs
• Replacements
• Efficiency issues
• Support requirements
Panasonic TOUGHBOOK PCs are eight times more reliable than average industry notebooks without rugged features*With their world-renowned reliability, the initial purchase cost is soon recouped in saved time, reduced employee downtime, diminished IT support needs, improved service, enhanced productivity and longer device life, providing an altogether better return on investment (ROI) for your utilities business.
*Sustainable Mobile Device Strategies Deliver Significant Savings for Business, White Paper
The true value of rugged
A report from independent research firm IDC – Pay Now, Save Later – explores the potential savings that can be made by investing in rugged notebooks, tablets and handhelds for your workforce.
A collaborative, end-to-end tailored approach
We don’t do ‘off the shelf’, so you know you’re getting the very best technology available.
Perhaps your utilities organisation has need for a specific carrying handle or port configuration? Or maybe you require custom software integration, power connectors or scanners? Whatever your unique requirements, our in-house design experts will work closely with you – from concept through to design, development and delivery – to deliver your perfect solution. And to turn your project round as quickly as possible. Always to the highest standards
Supporting the future of the utilities industry
With the arrival of smart grids and the smart meters that connect to them, along with new sources of renewable energy, the sector is changing with unprecedented speed. Like you, we ensure our technology isn’t just keeping pace: it’s staying one step ahead of the competition.
It’s why we continue to listen to our customers, finding out where you want to be and what’s demanded of you. We constantly add new form factors to our range, setting new standards in terms of connectivity, performance, power management and reliability.
Case Studies
2022
Case Study
KÄRCHER DELIVERS TECHNICAL SERVICE EXCELLENCE WITH PANASONIC TOUGHBOOK
At Kärcher, everything revolves around effective cleaning machines from the everyday to the unusual - and the company's top priority is customer service. Equipping the technicians with the reliable & flexible Panasonic TOUGHBOOK 33 allows them to focus on what is important: excellent customer service.
2020
Case Study
Stadtwerke Bielefeld GmbH – the digitized utility company
Toughbook notebooks and Toughpad tablets support Stadtwerke Bielefeld to digitize processes Stadtwerke Bielefeld is transforming its role as local energy supplier and evolving into a market-oriented service provider. This new focus requires optimized processes, quick reaction times and better internal procedures. As part of the preliminary MDC Networks project for mobile data collection, the company selected robust notebooks from Panasonic to digitize processes and obtain mobile data access.
2019
Case Study
Remeo - Case Study
As Remeo driver Sakari Puikkonen starts his daily route, he is satisfied with the new TOUGHBOOK tablet in his truck. The device sits solidly in its vehicle dock, the display is clear to read in both bright sunlight and in the dark, and he knows that rain or dust will not be an issue.
2017
Case Study
Severn Trent - Case Study
Severn Trent invests in Panasonic rugged detachable notebooks to improve operational efficiency and customer service
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