Broadcast & ProAV Premium Plus Service Plan

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Kairos Support Plan  

Get the support you need when you need it.

Our Kairos Support Plan provides priority access to our team of specialists together with additional enhanced benefits. Key features of the support plan include:

  • Priority (1-hour target) call back from Technical Specialists including Software updates and remote resolution
  • Access to Software and Firmware downloads
  • Parts, labour and logistics warranty for product failure
  • 5-days Turnaround time for workshop repairs (from collection until return)
  • Server loan unit (In case of a longer repair time)
  • Multilingual Helpdesk covering: English, Spanish, French, German, Polish, Italian, Swedish and Dutch languages. Other languages supported in English (09:00 – 18:00 CET)
  • Welcome Pack together with onboarding support
  • Annual Remote Server health check

This Support Plan must be purchased along with the Kairos Core system and provides cover for 1 year; the Plan can be renewed annually (up to a maximum cover of 5 years).

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