Proud to support first responders and key workers across Europe
Priority repairs and servicing of TOUGHBOOKS for all key workers
Proud to support first responders and key workers across Europe
Priority repairs and servicing of TOUGHBOOKS for all key workers
Like everyone, we were initially concerned about continuing to work during the coronavirus outbreak after the lockdown was first introduced. But with 60% of Panasonic TOUGHBOOK customers classified as key workers or first responders, the European Configuration and Service Centre in Cardiff, Wales, had an important role to play in keeping their devices repaired and serviced.
Following Government guidelines, including social distancing, strict hygiene protocols and the use of Personal Protective Equipment, 60% of the more than 150 employees were essential to the repair and servicing role and remained working at the site.
Over the past two months, the team has carried out an estimated 1800 priority repairs and services of rugged TOUGHBOOK mobile computing devices belonging to key workers and first responders across Europe during the coronavirus pandemic.
The rugged devices have been supporting people in vital roles in the fight against the pandemic, from hospital and healthcare workers, to emergency services personnel and others in the utilities, logistics and retail industries keeping vital goods moving and essential power and water flowing.
In addition, to prioritising key workers, the team has worked together with staff at the Panasonic Home Appliance division, also based at the Panasonic Manufacturing UK Ltd. (PMUK) site in Cardiff, to assist the local community in other areas.
A cross-site team worked together to create a new production line in just two days to produce 80 prototype breathing devices to assist hospital patients suffering from COVID-19. The emergency breathing aid – a CPAP (continuous positive airway pressure) device – was designed by hospital consultant Dr Rhys Thomas and local engineer Maurice Clarke. Panasonic staff from across the centre worked around the clock, in response to a Welsh Government request, to procure parts and produce 80 units for regulatory approval and use in clinical trials. The Panasonic facility is on standby to produce a 1,000 more devices if required.
Staff at the Panasonic facility have also been involved in a number of other initiatives to help the community during the coronavirus crisis. This included another request by the Welsh Government to carry out Electromagnetic Compatibility (EMC) testing and reporting on a new Oximeter developed by the University of South Wales to measure levels of oxygen in the blood. In addition, Engineers have been using 3D printers to produce Personal Protective Equipment (PPE) for the NHS, and donated Panasonic TOUGHBOOK mobile computing devices to help patients in isolation communicate with relatives.
I’m incredibly proud of the team. They realise the customers they support are working on the frontline and they have a clear sense of purpose. Everyone wants to make a difference. They are all heroes in my eyes.
The role TOUGHBOOK devices play in supporting key workers and first responders can be seen in this video.
Read more insights…
blog
Why Endurance is Critical for Policing Mobile Technology
Police IT systems and mobile devices need to keep up with the demands of modern policing. Advances in mobile, cloud, AI, and analytics give police procurement departments the unenviable task of deciding what technology the Force needs to invest in now and in the future.
blog
Is your data safe? It can be stolen without you even noticing it!
We all know about hackers intercepting computers, phones and other smart devices through the Internet or apps. However, have you heard about a way to eavesdrop all your communications as well as your computer or printer without you knowing it and without leaving any trace on your device?
Case Study
Axira's Resilient Journey with Panasonic TOUGHBOOK: A Testament to Innovation and Trust
We're diving into a remarkable story that epitomizes resilience, innovation, and unwavering trust – the journey of Axira with our beloved TOUGHBOOK tablets. Buckle up because this one's a real game-changer!
blog
How private 5G is ready for take off in the aviation industry
Post pandemic, the aviation industry has adopted new technologies to enhance operations. This includes the deployment of private 5G which is set to deliver significant benefits, particularly in terms of improved efficiency, safety, and passenger experience, ensuring airports are ready for the future.
Sorry there was an error...
The files you selected could not be downloaded as they do not exist.
You selected items.
Continue to select additional items or download selected items together as a zip file.
You selected 1 item.
Continue to select additional items or download the selected item directly.
Share page
Share this link via:
Twitter
LinkedIn
Xing
Facebook
Or copy link: